Frequently Asked Questions

Renewed Radiance Cleaning offers a range of cleaning services including recurring general maintenance cleans, deep cleans, one time cleanings, move in/move out cleans, rental cleans, and construction cleaning. Specialty add-on services such carpet cleaning, window cleaning, tile and grout cleaning, and more are available.

The cost of Renewed Radiance Cleaning's cleaning services varies depending on the type of service, the size of the area to be cleaned, and the frequency of cleaning. Please contact us for a free quote.

No, you do not need to provide any cleaning supplies or equipment for our cleaner. Renewed Radiance Cleaning, LLC brings all the necessary tools and eco-friendly cleaning products to ensure your home is thoroughly cleaned. However, if you have specific products or equipment you prefer us to use, please let us know in advance, and we will be happy to accommodate your request.

No, you do not need to be present during your cleaning service. Many of our clients are not home while we clean. However, there are a few things to keep in mind:

• Entry Instructions: Please ensure that we have clear instructions on how to access your home. This can include leaving a key, providing access codes, or using a lockbox.
• Pets: If you have pets, please make arrangements to secure them in a safe area to ensure they are comfortable and do not interfere with the cleaning process.
• Special Instructions: If you have specific cleaning preferences or areas you want us to focus on, please let us know in advance.
• Contact Information: Provide a phone number where you can be reached during the cleaning in case we need to contact you with any questions or issues.

Whether you choose to be present or not, our priority is to provide you with a spotless home and a hassle-free experience. If you have any further questions or need to provide specific instructions, feel free to contact us before your appointment.

To ensure our team at Renewed Radiance Cleaning, LLC can provide the best possible service, we recommend that clients take a few steps to prepare for their cleaning appointment. Here’s how you can help us ensure a smooth and efficient cleaning process:

• Clear Clutter: While our cleaners are equipped to tidy up, clearing excessive clutter from surfaces, floors, and countertops allows us to clean more effectively.
• Put Away Personal Items: Store personal items, important documents, and valuables to ensure they are safe and our cleaners can focus on cleaning.
• Unblock Areas: Ensure that areas to be cleaned are accessible. Move any items that might block access to floors, windows, or surfaces that need cleaning.
• Dishes and Laundry: For efficiency, it’s helpful if dishes are put away and laundry is not left in areas that need cleaning.

At Renewed Radiance Cleaning, LLC, the number of cleaners we send to your home depends on the size of the job and your specific needs. Typically on average size homes for general maintenance cleans, we send one cleaner. For larger homes or more extensive cleaning tasks, we may send additional cleaners (2-3) to complete the job promptly and to our high standards.

If you have any special requests or questions about our team size for your scheduled cleaning, please feel free to contact us. We are here to accommodate your needs and provide the best possible service.

*Be advised that for proper employee onboarding and training purposes, we may occasionally send additional cleaners with an experienced member of our speed cleaning training staff.*

At Renewed Radiance Cleaning, LLC, we understand the importance of consistency and trust in a cleaning service. We strive to send the same cleaner or cleaning team to your home for each appointment whenever possible. This allows our cleaners to become familiar with your home and preferences, ensuring a personalized and efficient cleaning experience.

However, there may be times when the same cleaner is not available due to scheduling conflicts, vacations, or unforeseen circumstances. In such cases, we will send a trusted and equally qualified cleaner to maintain the high standards of service you expect from us.

If having the same cleaner each time is particularly important to you, please let us know, and we will do our best to accommodate your request. Thank you for choosing Renewed Radiance Cleaning, LLC.

Yes, all of Renewed Radiance Cleaning's cleaners are fully insured for your peace of mind. Employees also undergo thorough background checks and screenings to ensure we are only hiring trustworthy individuals that will uphold the integrity and reputation of Renewed Radiance Cleaning, LLC.

At Renewed Radiance Cleaning, LLC, we are committed to delivering exceptional service and ensuring your satisfaction with every cleaning. If for any reason you are not fully satisfied with the service you received, we offer a Customer Satisfaction Guarantee.

1. Notify Us Within 24 Hours: If you notice any areas that may have been overlooked or are unsatisfactory, please contact us within 24 hours of your cleaning appointment. Provide us with details of the areas that need attention or what you found unsatisfactory.
2. Next-Day Re-Do: We will send a cleaner out the next day to re-do the areas that were missed or did not meet your expectations. Our goal is to address any issues promptly and ensure your complete satisfaction.
3. Convenient Timing: If the next day is not convenient for you, we will work with you to find a suitable time for the re-do cleaning that fits your schedule.

We value your feedback and strive to continuously improve our services. Our Customer Satisfaction Guarantee reflects our commitment to ensuring your happiness with every cleaning experience.

At Renewed Radiance Cleaning, LLC, we strive to provide the highest level of service to our clients. To ensure efficient scheduling and fairness to all clients, we have implemented the following cancellation policy for our residential cleaning services.

• Notice Requirement: Clients must provide at least 24 hours' notice to cancel or reschedule a cleaning appointment.
• Late Cancellation/Reschedule: If a cancellation or reschedule is requested less than 24 hours before the scheduled service time, the client will be charged 100% of the scheduled service fee..

• Eligible Refunds: If a cancellation or reschedule is made with more than 24 hours' notice, any prepayments made will be refunded in full.
• Ineligible Refunds: Prepayments will not be refunded for cancellations or reschedules made with less than 24 hours' notice or in the event of a lockout.

• We understand that emergencies and unforeseen circumstances can occur. Please contact us as soon as possible if you experience an emergency. We may, at our discretion, decrease the cancellation fee based on the situation.

• Access Instructions: It is the client's responsibility to ensure access to the home is provided. This includes leaving a key, providing access codes, or being present at the time of service.
• Attempt to Contact: If our cleaner is unable to access the home at the scheduled time, we will attempt to contact the client immediately.
• 15-Minute Wait Period: If we are unable to reach the client or gain access to the home within 15 minutes of the scheduled start time, the client will be charged the full amount of the scheduled service.

• If the client fails to appear or provide access without prior notice, this will be considered a late cancellation, and the client will be charged 100% of the scheduled service fee.

At Renewed Radiance Cleaning, LLC, we focus on providing top-quality residential cleaning services. However, please note that we do not offer the following services:

• Dishwashing and Laundry: We do not handle washing dishes or providing laundry services.
• Mold Removal: We are not equipped to remove mold, as this requires specialized treatment and expertise.
• Power Washing: We do not offer power washing services for exterior surfaces.

Our team is dedicated to maintaining a clean and healthy home environment with our comprehensive range of interior cleaning services. If you have any questions or need further clarification, feel free to contact us.

At Renewed Radiance Cleaning, LLC, we highly value your feedback as it helps us improve our services and ensure your satisfaction. Here are the best ways to provide feedback:

• Phone: Call us directly at (412) 818-2691 to share your thoughts or any concerns you may have. Speaking with us directly allows us to address your feedback promptly.
• Email: Send us an email at contact@renewedradiancecleaning.com with your feedback. Whether it’s praise for a job well done or suggestions for improvement, we welcome your insights.
• Online Reviews: Share your experience on review platforms such as Google, Yelp, or Facebook. Public reviews not only help us improve but also assist potential clients in making informed decisions.
• Social Media: Leave a review or comment on our social media pages. We monitor these platforms regularly and appreciate your engagement.

What to include in your feedback:

• Service Date and Time: Mention when the service was provided to help us identify the specific appointment (only necessary if calling into/emailing office).
• Details of Your Experience: Provide specifics about what you liked or what could be improved.
• Suggestions: Share any ideas you have for how we can enhance our services in the future.

Your feedback is crucial in helping us maintain high standards and continuously improve. Thank you for taking the time to share your experience with Renewed Radiance Cleaning, LLC.

At Renewed Radiance Cleaning, LLC, we believe that the best compliment you can give us is a referral to your friends and family. To show our appreciation, we’ve created a referral program that rewards both you and the people you refer.

1. Refer a Friend: Tell your friends, family, neighbors, or colleagues about Renewed Radiance Cleaning, LLC.
2. Your Friend Books a Service: When they book their first cleaning service with us and mention your name as the referrer, they’ll receive a special discount on their initial cleaning.
3. You Earn Rewards: Once their service is completed, you’ll receive a reward as a thank you for your referral.

• For Your Friend: Your friend receives 20% off their first cleaning service.
• For You: You earn a $25 credit towards your next cleaning service for each successful referral.

1. Share: Tell your friends about us in person, over the phone, or through social media.
2. Provide Details: Make sure your friend provides your name when booking their service so we know who to thank!
3. Enjoy Your Rewards: After your friend’s service is completed, we’ll notify you and apply your referral credit to your account.

• The referral discount for your friend is only valid for new clients booking their first service.
• Your referral credit will be applied to your account after the referred client’s first cleaning service is completed.
• There is no limit to the number of referral credits you can earn, so refer as many friends as you like!
• Referral credits cannot be redeemed for cash and must be used towards future cleaning services.

Help us spread the shine and enjoy the rewards of our referral program. If you have any questions or need more information, please contact us via phone or email. 

Thank you for being a valued client of Renewed Radiance Cleaning, LLC. We appreciate your support and look forward to serving you and your friends!

Tipping is not required but is always appreciated. If you feel that our cleaners have gone above and beyond to provide exceptional service, a tip is a wonderful way to show your appreciation for their hard work and dedication.

If you have any questions or concerns about tipping or our services, please don't hesitate to reach out. We're here to ensure your experience with Renewed Radiance Cleaning, LLC exceeds your expectations.